How long will my order take to arrive?
UK orders are typically dispatched within 1–3 working days and arrive within 2–5 working days after that. International orders take longer — see our Delivery Info page for full details.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and any customs charges vary by country.
Can I track my order?
Yes — you'll receive tracking information by email as soon as your order is dispatched.
What if my flag arrives damaged or faulty?
Contact us within 14 days with your order number and a photo, and we'll arrange a free replacement or refund. See our Returns Policy for details.
Can I return an item if I've changed my mind?
Yes, under UK consumer law you have 14 days from delivery to cancel, and a further 14 days to send the item back. See our full Returns Policy.
What payment methods do you accept?
We accept all major debit and credit cards, plus [Apple Pay / Shop Pay / PayPal — edit to match what's actually active in your Shopify Payments settings].
How do I contact you?
You can reach us at [your contact email] or via our Contact page. We aim to respond within 1 working day.